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Cookies Policy
This Cookies Policy explains how Newlucky Casino may use cookies and similar technologies when you visit or use our website. It describes what these technologies do, the types of information they may collect, how they can support our services, and the choices available to you. This policy should be read together with our Privacy Policy and other applicable website terms.
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About cookies and this policy
Cookies are small text files or similar data files that may be placed on your computer, mobile phone, tablet or other device when you visit a website. They allow a website to recognise a device or remember information about a visit. Some cookies are placed directly by Newlucky Casino, while others may be placed by service providers that help us operate, analyse or improve the website.
Table of contents
Cookies can make an online service easier to use. For example, they may help a website remember selected settings, maintain a secure session, identify technical problems or understand which pages are useful to visitors. Similar technologies may include pixels, tags, software development kits, local storage and device-related identifiers. These technologies may perform functions that are similar to cookies, even where no traditional cookie file is created.
This policy applies to cookies and similar technologies used on Newlucky Casino websites, account areas and related online services where this policy is displayed. The technologies used may change over time as our services, security requirements and business operations develop. If a change materially affects how information is used, we may update this policy or provide an additional notice where appropriate.
Information that may be collected
Depending on the type of technology and your settings, information collected may include your device type, browser type, operating system, language, approximate location, IP address, pages viewed, links selected, time spent on a page, referring website, general usage patterns and information about how you interact with the website. Cookie information may sometimes be linked with account or service information where this is necessary for security, account functionality, support, compliance or another lawful business purpose.
Cookies do not normally contain your password in readable form. We do not use cookies as a substitute for identity checks, age verification or other account controls. Where information from cookies is combined with information that identifies you, it will be handled in accordance with our Privacy Policy and applicable privacy requirements.
Types of cookies we may use
Strictly necessary cookies
These cookies are needed for core website and account functions. They may support page navigation, account login, session management, fraud prevention, security checks, responsible access controls and the delivery of requested services. Without these cookies, parts of the website may not work correctly or may not be available. Because they support essential functions, they may remain active even if you decline optional cookies, although your browser or device may still provide some controls.
Preference and functionality cookies
These cookies may remember choices you make, such as language, region, display preferences or other settings. They can help provide a more consistent experience when you return to the website. If you remove or reject these cookies, some preferences may need to be selected again and certain convenience features may not operate as intended.
Analytics and performance cookies
Analytics cookies may help us understand how visitors use the website, which pages are visited, whether links and features work properly, and where technical improvements may be needed. The information may be collected in aggregated or pseudonymous form. It can help us monitor performance, identify errors, improve navigation and assess the effectiveness of content. These cookies are not intended to determine the outcome of gambling activity or replace account, identity or safer gambling processes.
Security and fraud prevention technologies
We may use cookies and similar technologies to help protect accounts, detect unusual activity, prevent misuse, support investigations and maintain the integrity of our services. These technologies may record information about a device, browser, session or interaction with the website. They may be used alongside other security measures and may operate when optional analytics or marketing cookies are disabled.
Advertising and marketing technologies
Where used and permitted, marketing technologies may help measure campaigns, limit repeated advertising, understand whether promotional content has been viewed and present information that may be more relevant to your interests. These technologies may be operated by Newlucky Casino or by third-party service providers. We may provide choices about optional marketing technologies through a cookie banner or preference tool. Turning off marketing cookies does not necessarily mean that you will see no advertising; it may mean that advertising is less tailored.
Your choices and cookie controls
When you first visit a website, you may be shown a cookie notice or preference tool. Where available, this tool allows you to accept optional cookies, reject optional cookies or choose categories individually. Your choices may be stored in a preference cookie so that the notice does not appear every time you visit. You can usually revisit the preference tool to change your selection.
You can also manage cookies through your web browser or device settings. Most browsers allow you to view stored cookies, delete existing cookies, block cookies from specific websites or block some or all cookies. The steps differ between browsers and devices, so you should check the relevant help or support information for your browser or operating system.
- Deleting cookies may remove saved preferences and may require you to sign in or make selections again.
- Blocking necessary cookies may prevent parts of the website, account area or security functions from operating correctly.
- Changing browsers, devices or browser profiles may require you to set your preferences again.
- Cookie controls may not remove information already collected under another lawful basis or held in account, security or service records.
- Some third-party technologies may provide their own controls, which are separate from the controls offered by Newlucky Casino.
If you use a mobile device, the device settings may provide options relating to advertising identifiers, tracking permissions and application storage. The available options depend on the device and operating system. Disabling certain identifiers may reduce personalised features but will not necessarily stop all data collection needed to provide a secure and functional service.
Consent and lawful use
Where consent is required for optional cookies or similar technologies, we will seek consent through an appropriate notice or preference mechanism. You may withdraw or change consent using the available controls. Some technologies may be used without consent where they are necessary to provide a service you request, protect the website, prevent fraud, remember your privacy choice or meet another lawful requirement. The applicable treatment may depend on the technology, the service involved and the requirements that apply to your use of the website.
Third parties, retention and updates
We may use carefully selected third-party providers for hosting, website performance, security, analytics, customer support, payment-related functionality, advertising measurement and other operational services. These providers may use cookies or similar technologies on our behalf, or may process information according to their own privacy notices. We expect providers to handle information securely and only for authorised purposes, but their processing may also be subject to their own terms and policies.
Some providers may process information outside Australia. Where this occurs, information may be subject to the laws of the country where it is processed. We take reasonable steps appropriate to the circumstances to manage information responsibly and to work with service providers that support suitable privacy and security protections.
The length of time a cookie remains on your device depends on whether it is a session cookie or a persistent cookie. Session cookies generally expire when you close your browser. Persistent cookies remain for a period set by the provider or until you delete them. Retention periods may differ according to the purpose of the technology. Information connected with security, account activity, consent records, compliance or business operations may be retained separately from the cookie itself and for a period determined by the relevant purpose and applicable requirements.
We may update this Cookies Policy to reflect changes to the technologies we use, our services, legal requirements or the way information is managed. The updated version will be made available on this page, with the revised date or other notice where appropriate. You should review this page from time to time so you remain aware of how cookies and similar technologies may be used.
Privacy and safer use
Cookies are only one part of how information may be collected and used. Our Privacy Policy explains broader matters, including account information, personal information, security, data sharing, retention and your privacy rights. If you have concerns about gambling, account access or the way online features affect your play, use the responsible gambling tools and information made available through the website. Cookie preferences are not a substitute for account closure, self-exclusion, deposit controls, play limits or other safer gambling measures.
If you have a question about this Cookies Policy or wish to understand the privacy choices available to you, use the contact or support options published on the Newlucky Casino website. We will handle requests in line with applicable requirements and may need to verify your identity before providing information or changing account-related settings.
